I have not received my purchase, what should I do?
We are sorry you had trouble with your purchase.
Please reach out to us in-game by tapping the cog/gear symbol at the top-right of the screen, tap Support and then tap the Report Bug button.
In order to assist you, remember to include an email receipt for your payment to help us resolve your inquiry:
in order to assist you we will need more information, such as the purchase ID for this transaction:
Android [Google]
- Go to payments.google.com
- Find Other purchase activity.
- Select View purchases.
- Select an order to see your receipt.
Please send us the date of the purchase, the amount, and the receipt transaction ID which will likely look something like GPA.####-####-####-####
iOs/iTunes [Apple]
Please visit this link for more information on how to obtain your in-app purchase history: https://support.apple.com/en-gb/HT204088