We are sorry you had trouble with your purchase.
Please reach out to us in-game by tapping the cogs symbol at the bottom-left of the screen, tap Community and Report a problem
In order to assist you, remember to include an email receipt for your payment to help us resolve your inquiry:
in order to assist you we will need more information, such as the purchase ID for this transaction:
Android [Google]
- Go to payments.google.com
- Find Other purchase activity.
- Select View purchases.
- Select an order to see your receipt.
Please send us the date of the purchase, the amount, and the receipt transaction ID which will likely look something like GPA.####-####-####-####
iOs/iTunes [Apple]
Please visit this link for more information on how to obtain your in-app purchase history: https://support.apple.com/en-gb/HT204088
These details will provide us with the necessary information to further look into this for you.